Can maintenance-intensive companies survive without automating their business processes? Be it a maintenance service provider like an HVAC company or an asset-heavy organization like a manufacturing unit or Gas & Oil company; if the business requires to run timely maintenance services for sustaining the life of the machines, equipment, or any machinal asset, then automation is the effective way to drive efficiency.
The maintenance service industry is fast-paced to deliver the best possible technology transformation, and finally, every business is enabling itself with tech-capacities capabilities like never before. It is not wise to operate a service business in such a tech-driven market without tech-enabling its operational processes, including field operations.
However, many small businesses, especially those that run locally, are pulling off their field operations manually. This is where companies miss out on the market competition. Digitization or automation is the tech-enablement necessary for business expansion and growth. Maintenance service businesses can benefit from automation on different grounds. It can help them expand their business, cater to a wider clientele, empower their workforce, improve productivity and efficiency. Automation is as critical in the current market as recruiting the right talents.
Moreover, the implementation of automation is not a very complex procedure these days. There are maintenance management software suites readily available to help enterprises and start-ups join the automation revolution. The main purpose of maintenance management software is to fix the field operational challenges and productivity leaks.
Applications of maintenance management software
A maintenance management system or software is a multifunctional tool. It is useful in managing a range of field operations that too in an automation mode. The advantages of adopting such software are streamlined operations, enhanced customer experience, smart job scheduling and dispatching, real-time communication, real-time data collaboration, quoting, invoicing, and much more. It functions as a maintenance scheduling software, also as a unified maintenance work order software. In a nutshell, a well-developed maintenance management software simplifies field workforce management. It imparts more accuracy and transparency in the processes. T
How does maintenance management software improve field workforce productivity?
The software provides mobility solutions to the field workforce and enables them to be more productive and efficient in their field jobs. Real-time access to enterprise data, video tutorials, self-services, intelligent job schedules, even distribution of work are some of the basic advantages of using such software. Also, the software enables the managers and supervisors to have adequate field visibility. Virtually, they can track every job, monitor the performances of the field workforce, even if deployed at multiple job sites and accurately time-stamp the advances in the processes.
How maintenance management software functions – A few examples
Intelligent scheduling and dispatching: When there is a service request, the software can automatically identify the right fit for the job by tracking the nearest available rightly skilled technician. The service supervisor can plan the schedule calendar for the whole team through simple drag+drop methods. By using its location technologies and data mining capacities, the software can keep a check on parameters like the availability of technicians, their location proximity, and skill sets.
Real-time data collaboration: In field services, one of the biggest mobility challenges faced by field workforces is poor access to information. Not having access to the right information at the time of need hampers the workforce efficiency and productivity more seriously than we think. For instance, a maintenance service technician needs to be handy with a wide range of information like maintenance checklists, service or equipment part warranties, service Agreement, service history, service quotes, and others. He even requires checking out the troubleshooting or service tutorials on any particular day. A cloud-based maintenance management software is an online data repository that can store all enterprise and service-related data at one commonplace. Through valid access persimmon, employees can access, share or collaborate upon the data from anywhere and anytime.
The final words
A maintenance management software with the right set of automation capacities can transform your maintenance service business or in-house asset management needs at another level. These software programs are all-in-one solutions for enterprises as well as startups and small businesses. It suits all from a business with 5+ technicians onboard to a large enterprise because of its scalable and agile features.
A custom-developed maintenance management software will certainly be a more accurate solution to your business needs as it can be tweaked as per your requirement. Such software can streamline and optimize the complete cycle of your business operation. A few points to remember while you are selecting your software is that just make sure its user interface is user friendly; it has a unified dashboard to regulate and manage the process, it supports both admin and user personas, it has a compatible mobile app, drag+drop scheduling/dispatch provision, customer/asset management, custom forms, and quoting & invoicing facility.
Suyash is a customer experience manager at FieldCircle, a field service technology company. A writer by heart, he loves to spread the word around how customers interact with business across channels and the role of next-generation technology in customer experience and business success.